Policies

1. IntroductionVERTEX SOLUTION (“VERTEX SOLUTION”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, communicate with us, purchase our advertising services, use our services or interact with communications managed through our systems.This Privacy Policy explains how VERTEX SOLUTION may collect, use, process, store, protect and disclose information in connection with our advertising, digital marketing and business communication services.Our services may involve business messaging technologies, including WhatsApp Business Platform and RCS, depending on the service selected by a customer and the availability of those services.This Privacy Policy applies to information collected through our website, forms, customer interactions, advertising campaigns, communication channels, service platforms and other legitimate business interactions.By using our services or providing information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.This Policy should also be read with any specific consent notice, service agreement or third-party privacy policy applicable to a particular service.

2. Information We CollectDepending on how you interact with VERTEX SOLUTION, we may collect different categories of information.A. Information Provided by Users and CustomersThis may include:Name;Business name;Email address;Telephone/mobile number;Business address;Billing information;Account information;Enquiry details;Customer support communications;Information submitted through forms;Campaign requirements;Advertising preferences;Information included in messages sent to us; andOther information voluntarily provided by you.B. Device and Technical InformationWhen you visit our website or interact with our digital services, certain technical information may be automatically collected, including:IP address;Browser type;Operating system;Device type;Approximate location derived from technical information;Referring website;Pages viewed;Date and time of access;Session information;Device identifiers where applicable; andTechnical logs.C. Cookies and Similar TechnologiesWe may use cookies, pixels, tags, local storage and similar technologies to operate our website, understand usage, remember preferences, measure advertising performance and improve services.Further information is provided in the Cookies section below.D. Message DataWhere VERTEX SOLUTION provides business messaging services, information may be processed relating to communications.Depending on the service, this may include:Recipient telephone number;Sender information;Message content;Message template;Delivery status;Timestamp;Campaign information;Opt-in information;Opt-out information;Customer responses; andTechnical metadata.We process such information only as reasonably necessary for providing the relevant services, complying with legal obligations, maintaining security and supporting communication operations

.3. Purpose of Data CollectionVERTEX SOLUTION collects information for legitimate business and service-related purposes.These purposes may include:Providing requested advertising services;Responding to enquiries;Managing customer accounts;Creating and managing campaigns;Sending requested communications;Managing WhatsApp or RCS campaigns;Maintaining communication records;Processing payments;Providing customer support;Improving our website and services;Measuring campaign performance;Preventing fraud and abuse;Maintaining security;Complying with applicable law;Managing opt-outs and consent records;Resolving disputes; andProtecting our legal rights.We do not intend to collect personal information unrelated to a legitimate business purpose

.4. Consent for WhatsApp & RCS Data ProcessingWhere a customer uses VERTEX SOLUTION to send WhatsApp or RCS communications, the customer is responsible for ensuring that recipients have been provided with appropriate information and that any required consent has been obtained.Consent should be collected in a manner appropriate to the communication being sent and the law applicable to the customer and recipient.Customers should clearly communicate:The identity of the business sending the communication;The purpose of the communication;The nature of the communications expected;How recipients may opt out; andAny other information required by applicable law or platform rules.VERTEX SOLUTION may maintain records of consent, opt-in events and opt-out requests where required for service operation, compliance or dispute resolution.A recipient’s decision to withdraw consent or opt out of communications must be respected.VERTEX SOLUTION does not authorize customers to use purchased, scraped or unlawfully obtained contact databases.WhatsApp Business services are independently governed by applicable Meta/WhatsApp terms and policies. WhatsApp specifically identifies its Business Messaging Policy as governing acceptable business use.

5. Legal Basis for ProcessingDepending on the circumstances and applicable law, VERTEX SOLUTION may process personal information based on one or more lawful grounds, including:Consent;Performance of a contract or requested service;Compliance with a legal obligation;Legitimate business purposes permitted under applicable law;Protection against fraud, misuse and security threats;Establishment, exercise or defense of legal claims; andOther lawful grounds recognized under applicable Indian law.Where consent is relied upon, users may withdraw consent subject to legal and operational limitations.Withdrawal of consent does not necessarily affect processing that was lawfully completed before withdrawal.

6. How We Use Collected DataVERTEX SOLUTION may use information to:Provide advertising and marketing services;Process customer enquiries;Communicate with customers;Create and manage advertising campaigns;Configure messaging services;Send authorized communications;Maintain campaign records;Process payments and invoices;Provide technical support;Improve service quality;Monitor campaign performance;Detect fraud and unauthorized activity;Maintain security;Comply with legal obligations;Respond to lawful government or regulatory requests;Handle complaints;Enforce our Terms and Conditions; andProtect the rights, property and safety of VERTEX SOLUTION and relevant users.We do not sell personal information merely because it is processed in connection with our services.

7. Data Retention & DeletionVERTEX SOLUTION retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to contractual requirements, legal obligations, regulatory requirements, dispute resolution and legitimate business needs.Retention periods may vary depending on the type of information.For example, transaction and billing information may need to be retained for accounting, taxation or legal purposes.Consent and opt-out records may also need to be retained to demonstrate compliance and prevent unwanted future communications.When information is no longer reasonably required, VERTEX SOLUTION may delete, anonymize, aggregate or securely dispose of it.Customers may request deletion of information subject to applicable legal, contractual and operational requirements.Deletion may not be immediate where information is required for legal compliance, fraud prevention, dispute resolution, accounting, security or other lawful purposes.

8. Data Sharing with Third PartiesVERTEX SOLUTION may share or disclose information with third parties where reasonably necessary to provide services, operate our business or comply with law.Meta / WhatsAppWhere WhatsApp Business services are used, relevant information may be processed through Meta/WhatsApp infrastructure according to applicable platform terms and policies.Customers acknowledge that Meta/WhatsApp operates independently from VERTEX SOLUTION and may have its own privacy practices.Google and RCS ProvidersWhere RCS or related services are used, relevant information may be processed by Google, mobile network operators, messaging providers, aggregators or other infrastructure providers involved in delivering RCS services.Telecommunications OperatorsMessage delivery may involve telecommunications operators and network providers.Such providers may process technical information required for routing, delivery, security, fraud prevention and network operation.Service ProvidersWe may use third-party providers for:Hosting;Cloud infrastructure;Analytics;Payment processing;Security;Customer support;Software;Email delivery;Messaging;Advertising measurement; andTechnical maintenance.We seek to use service providers that implement reasonable security and confidentiality measures appropriate to the services they provide.

9. Security Measures & EncryptionVERTEX SOLUTION takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.Depending on the service, safeguards may include:Access controls;Authentication mechanisms;Password protection;Encryption in transit;Secure hosting practices;Restricted employee access;Logging and monitoring;Backup controls;Security updates;Data minimization; andIncident management procedures.However, no electronic system can be guaranteed to be completely secure.Users should avoid sending unnecessary confidential information through unsecured communication channels.Where third-party platforms are involved, their own security practices and infrastructure also apply.

10. Cookies & Tracking TechnologiesOur website may use cookies and similar technologies.Cookies may be used to:Keep the website functioning;Remember preferences;Understand website usage;Analyze traffic;Improve website performance;Measure advertising campaigns;Identify technical issues; andProvide relevant website functionality.Some cookies may be placed by third-party service providers.Users may be able to control cookies through their browser settings.Disabling certain cookies may affect website functionality.Where legally required, we may request consent before placing non-essential cookies or tracking technologies.

11. Data Transfer & Storage (India-Based)VERTEX SOLUTION operates from India and seeks to maintain appropriate controls over information processed in connection with its business.Our principal business address is located in Nashik, Maharashtra, India.Depending on the services used, information may also be processed through third-party infrastructure, including cloud, messaging, advertising, payment or technology providers that may operate servers or infrastructure outside India.Where information is transferred or processed outside India, VERTEX SOLUTION will seek to do so in accordance with applicable legal requirements and contractual or technical safeguards appropriate to the circumstances.Users acknowledge that third-party messaging platforms such as WhatsApp and RCS infrastructure may involve processing outside VERTEX SOLUTION’s direct infrastructure.

12. User Rights (Access, Correction, Deletion)Subject to applicable law, individuals may have rights concerning their personal information, including the ability to:Request access to information held about them;Request correction of inaccurate information;Request deletion where legally available;Withdraw consent where consent is the applicable basis;Request information about how data is processed;Opt out of promotional communications; andRaise privacy-related complaints.Requests should be sent to:sales@technoprimesolutions.comWe may need to verify the identity or authority of the requester before processing a request.We will respond within a reasonable period and in accordance with applicable legal requirements.Certain information may not be deleted where retention is required by law, necessary for legitimate dispute resolution, needed for security or fraud prevention, or otherwise permitted by applicable law.

13. Promotional Communications and Opt-OutWhere VERTEX SOLUTION or a customer uses our services for promotional messaging, recipients should be provided with an appropriate means of opting out where required.A recipient may request that promotional communications stop.Once a valid opt-out request is received, the relevant information may be added to a suppression or do-not-contact record to help prevent future promotional communications.A suppression record may itself need to be retained so that we can honor the individual’s choice.Transactional, security or legally required communications may continue where permitted or required, even after a user opts out of marketing communications.

14. Children’s PrivacyVERTEX SOLUTION’s services are primarily designed for businesses, advertisers and general audiences and are not intentionally directed toward children.We do not knowingly seek to collect personal information from children in violation of applicable law.If a parent, guardian or other authorized person believes that a child has provided personal information to us inappropriately, they may contact us at:sales@technoprimesolutions.comUpon receiving a valid request and where required by law, we will take reasonable steps to review and address the matter.

15. Advertising and AnalyticsAs an advertising services provider, VERTEX SOLUTION may assist customers in measuring campaign performance.Analytics may involve information such as:Campaign impressions;Clicks;Engagement;Conversion events;Delivery statistics;Device information;Approximate location;Referral information; andOther campaign performance information.The precise information collected depends on the advertising platform and services used.Third-party advertising platforms may independently collect and process information under their own terms and privacy policies.VERTEX SOLUTION does not control the privacy practices of independent third-party advertising platforms.

16. Third-Party Websites and ServicesOur website or communications may contain links to third-party websites, applications or services.We are not responsible for the privacy practices, security or content of third-party websites.Users should review the privacy policies of third-party providers before providing personal information.This is particularly important where customers interact with WhatsApp, Meta, Google, telecommunications providers, payment processors or other external platforms.

17. Data Breach and Security IncidentsIf VERTEX SOLUTION becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps appropriate to the circumstances.Where notification is legally required, we will make notifications to relevant persons, authorities or organizations in accordance with applicable law.Customers are responsible for promptly informing VERTEX SOLUTION of suspected unauthorized access to accounts, credentials or customer databases.

18. Compliance With Messaging Platform PoliciesVERTEX SOLUTION expects customers using WhatsApp or RCS services to comply with applicable platform requirements.For WhatsApp Business messaging, this includes complying with the applicable Meta/WhatsApp Business Terms, Business Messaging Policy and related requirements. WhatsApp makes clear that businesses using its Business Services must comply with its applicable policy framework.Customers must not use VERTEX SOLUTION’s services to facilitate spam, unlawful communications, deceptive advertising, unauthorized data collection or other prohibited activity.VERTEX SOLUTION may suspend or refuse campaigns where necessary to reduce compliance, security or legal risk.Third-party platforms may independently restrict, suspend or terminate messaging functionality.

19. Changes to Privacy PolicyVERTEX SOLUTION may update this Privacy Policy from time to time.Updates may be made to reflect:Changes in our services;Changes in technology;Changes in legal requirements;Changes in data-processing practices;Changes in third-party platform requirements; orImprovements to privacy practices.The revised Policy will be published with an updated effective date.Users are encouraged to review this page periodically.Where required by applicable law, we will provide additional notice or obtain consent for material changes.

20. Governing Law (India)This Privacy Policy shall be governed by the laws applicable in India.Any dispute concerning this Privacy Policy or the processing of information by VERTEX SOLUTION shall, subject to applicable law, be subject to the jurisdiction of the competent courts having jurisdiction over Nashik, Maharashtra, India.Nothing in this Privacy Policy limits any mandatory rights or remedies available to individuals under applicable law.

21. Contact InformationIf you have questions, requests, concerns or complaints regarding this Privacy Policy or the handling of personal information by VERTEX SOLUTION, please contact us.VERTEX SOLUTION
Business Type: Proprietorship
Advertising ServicesEmail: sales@technoprimesolutions.com
Phone: 8421682906Business Address:
Flat No. 4, Sai Residency,
Sharadcahndara, Pawar Market,
Near Viraj Landmark, Makhmalabad,
Panchavati, Makhmalabad Road,
Nashik, Maharashtra – 422003, India.For privacy-related requests, please include sufficient information for us to understand and process your request. We may contact you if additional information is required to verify the request or determine the appropriate response.

22. AcknowledgementBy using VERTEX SOLUTION’s website or services, you acknowledge that you have had an opportunity to review this Privacy Policy.Where applicable law requires a specific form of consent, notice or authorization, VERTEX SOLUTION will seek to obtain or provide such consent or notice in the manner required by law.This Privacy Policy is intended to explain our general data-handling practices and should be read together with any specific privacy notice or consent statement presented at the point where personal information is collected.